CNCPROFESSIONAL ONLINE
Thank you for choosing CNCProfessional Online. This client service agreement explains what to expect with the services offered.
User Rights
This agreement acknowledges that I understand that CNCProfessional Online has offered application assistance to my company, which may take one or more of the following forms:
- Technical Support
- Custom Programming
- Online Training
- Software Installation
- Application Setup and Configuration
- Engineering
Technical support may be provided to me by phone, e-mail, or online meeting, arranged in advance, which will consist of help in the form of advice & suggestions for:
Problem-solving, technical help writing logic, wiring, suggestions for interface strategy, tracing and correcting bugs, and hardware advice for Camsoft’s CNC Professional line of products. Technical advice will also be given on third party or pre-existing hardware only as a professionally educated guess to assist in getting the system installed. Advice should be viewed as such since CNCProfessional Online cannot and does not claim responsibility for the accuracy or reliability of hardware provided by a third party. It is recommended that a qualified electrical/mechanical person confirms with the original equipment manufacturer, if possible, before implementing any advice given and to check for accuracy any and all documentation prior to implementing any suggestions. I do realize and agree that I will have to pay for these services on an as-needed and pay in advance basis as I ask CNC Professional Online to perform them. If support becomes unreasonably lengthy or goes beyond the complexity to be handled remotely, I agree to inquire about professional installation. CNC Professional Online has informed me that these services are not provided for free. These service offerings have been explained to me and I do understand them completely. I have acknowledged that it is not CNC Professional Online’s responsibility to provide technical support, custom programs, engineering, installation, labor, training, or special software for a specific application either expressed or implied unless the custom work, if any, is agreed upon in writing and terms are pre-negotiated in writing. Any extra work must be accompanied by my written specification listing the work to be done. Unless this is agreed upon in advance and attached to the invoice by CNCProfessional Online, CNCProfessional Online is under no obligation to perform any of this work. I will not hold CNCProfessional Online responsible for actions my company performs on its own without CNCProfessional Online’s full application assistance. If custom work or application assistance is requested and unless specified in writing in advance, there will be no time frame for work to be performed until such work is agreed upon and application assistance is requested. I realize that my payment for an invoice or support ticket is an acknowledgment that I agree to these terms and I will be bound by the terms set forth. This agreement shall be governed by the laws of the State of California and shall inure to the benefit of CNC Professional Online.